maxwinph Privacy Policy for Filipino Players

When you create an account on maxwinph, we collect the personal details you provide during registration, including your full name, date of birth, email address, and contact number. We also collect information about how you use the platform, such as your login activity, game history, betting records, and deposit or withdrawal transactions. Technical data — including your device type, browser version, IP address, and approximate location — is gathered automatically each time you access the site or mobile app. This information helps us verify your identity, process your transactions securely, and ensure that our platform complies with Philippine gaming regulations. We may also collect documents you submit for identity verification purposes, such as a government-issued ID or proof of address, when required by our compliance process. All data collected is stored on secure servers and is only accessible to authorised personnel who need it to carry out their duties. We do not collect more information than is necessary for the purposes described in this policy.

The personal data we collect is used primarily to operate and maintain your account, process deposits and withdrawals in Philippine pesos, and deliver the gaming and betting services you have signed up for. We use your contact details to send you important account notifications, security alerts, and updates about changes to our Terms and Conditions or this Privacy Policy. Where you have opted in, we may also send you promotional communications about new games, sports betting markets, or platform features — you can withdraw this consent at any time by contacting our support team. Your data is also used to detect and prevent fraud, money laundering, and other prohibited activities in line with our obligations under Philippine law. We analyse aggregated, anonymised usage data to improve the platform experience, fix technical issues, and develop new features that better serve Filipino players. We do not use your personal data to make automated decisions that significantly affect you without human review. If you have questions about how your data is being used, you can reach our support team at the email address listed in the footer of this page.

maxwinph does not sell, rent, or trade your personal information to third parties for their own marketing purposes under any circumstances. We may share your data with trusted service providers who assist us in operating the platform, such as payment processors, identity verification services, and technical infrastructure partners — all of whom are contractually required to handle your data securely and only for the purposes we specify. In certain circumstances, we are legally required to disclose personal information to Philippine government authorities, regulatory bodies, or law enforcement agencies when requested in accordance with applicable law. If maxwinph undergoes a business restructuring, merger, or acquisition, your personal data may be transferred to the successor entity, and you will be notified of any such change in advance. We do not share your data with third-party advertisers or analytics platforms in a way that identifies you personally. Any third party that receives your data on our behalf is bound by strict confidentiality obligations and data protection standards consistent with Philippine data privacy requirements. For a full list of the categories of third parties we work with, please contact our support team.

As a player based in the Philippines, you have rights over your personal data under the Data Privacy Act of 2012 and its implementing rules. You have the right to access the personal information we hold about you, to request corrections if any details are inaccurate or incomplete, and to ask us to delete your data in certain circumstances. You may also object to specific types of processing, request that we restrict how we use your data while a complaint is being resolved, and ask us to provide your data in a portable format where technically feasible. To exercise any of these rights, please contact our support team using the email address shown in the footer — we will respond to all verified requests within a reasonable timeframe. Please note that some requests may be subject to legal limitations, for example where we are required to retain certain records for regulatory compliance purposes. If you believe your data privacy rights have been violated, you have the right to lodge a complaint with the National Privacy Commission of the Philippines. We take all such concerns seriously and will cooperate fully with any investigation.

We retain your personal data for as long as your account remains active and for a period thereafter as required by Philippine law, anti-money laundering regulations, and our internal compliance policies. When data is no longer needed and there is no legal obligation to retain it, we securely delete or anonymise it so that it can no longer be linked to you. maxwinph uses industry-standard security measures to protect your data, including encryption of data in transit and at rest, access controls that limit who can view sensitive information, and regular security audits of our systems. While we take every reasonable precaution to protect your information, no online platform can guarantee absolute security, and we encourage you to use a strong, unique password for your account and to keep your login credentials confidential. If we become aware of a data breach that is likely to affect your rights, we will notify you and the relevant Philippine authorities as required by law. You can help keep your account secure by enabling any additional verification options available in your account settings. For guidance on account security, visit our FAQ page.